Refund and Returns Policy

Return & Refund Policy

Effective Date: 26-02-2025

At Libsun, we strive to ensure that our customers receive high-quality products. However, we understand that sometimes issues may arise. To maintain our bond of trust with our customers, Libsun.com offers a return and refund policy for cases where the product is damaged, defective, or incorrectly designed.

1. Conditions for Returns & Replacements

You may return your item if it meets the following criteria:

• The return request is made within 02 days from the delivery date.
• The item must be unused, in its original condition, with all original tags and packaging intact, and free from any tampering, along with a picture or video proof.
• If the item came with a free promotional item, the free item must also be returned.
• The product is subject to inspection and approval by the Libsun team before refund/replacement is processed.
• Replacement is subject to stock availability. If the product is out of stock, you will receive a full refund.
• Shipping charges and COD convenience charges are non-refundable.

2. Reasons for Returns & Replacements

You may return or request a replacement for the following reasons:

• The product is damaged, defective, or not as described.
• Size mismatch for clothing (only if the delivered item’s size does not match the invoice; otherwise, no refund or replacement will be considered).
• Color mismatch for clothing.
• Wrongly printed clothing (e.g., front/back design mismatch, incorrect design, or incorrect design placement).
• Incorrect product sent.

3. How to Return

• Contact Libsun Customer Care by messenger/Facebook Page within 02 days of receiving your order.
• After we receive your return request, we will conduct a quality check of the product.
• If the reason for return is valid, we will proceed with replacement or refund.

4. Refund Policy

• Refunds will be processed after evaluating your return.
• Replacement is subject to stock availability. If the product is out of stock, a full refund will be issued.
• For online payments (Credit Card, Debit Card, Mobile Banking, or Bank Transfer), refunds will be credited back to the respective payment method.
• If an online payment is duplicated due to a technical error, a refund will be processed.
• Refunds typically take 7-10 working days to process. If you do not receive your refund within this timeframe, please contact us at messerger for assistance.

By shopping at Libsun.com, you agree to this Return & Refund Policy. Thank you for your trust in us